Note: These ppt and videos are being run locally from the share area and may not play across the network depending on your bandwidth. If you are having problems running these, use the share area above and copy the folders containing the powerpoints and videos locally to your presentation system and run from there.

• Respect Powerpoint
• Rounding Powerpoint
• Accountability Powerpoint
  
  

• Executive Rounding Tool
• Leadership Rounding Tool
  
  
• Rounding For Outcomes Article
  How to Increase Employee Retention and Drive Higher Patient Satisfaction
  By Barbara Hotko, R.N., M.P.A., Studer Group Coach
  
  
• Training Matrix (Print on 11x17 paper for best results)
  • Excel File

• SPL - Respect
• SPL - Executive Rounding
• SPL - Leadership Rounding
• SPL - Nursing Hourly
• SPL - Ancillary Hourly
• SPL - Accountabilty

ALL Single Point Lesson Powerpoint

To Download individual SPL PPT's to save to your computer go to the share area folder at \\Catbert\TCTResources\SPL

• Hardwiring Excellence
• Results that Last: Hardwiring Behaviors That will Take your Company to the Top
• Good to Great
• If Disney Ran Your Hospital-9 ½ Things you Would Do Differently
• Baptist Health Care: Journey to Excellence-Creating a Culture that WOWs
• The HCAHPS Handbook
• Patient Satisfaction: Understanding and Managing The Experience of Care
• How Did That Happen?: Holding People Accountable for Results, The Positive, Principled Way
• The Oz Principle:  Getting Results Through Individual & Oraganization Accountability
• Change The Culture: Change The Game

For more titles visit our Online Library Resource