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CAMC University prides itself on the “Grow Your Own” philosophy.  The internal facilitators who teach our DDI and Vital Smarts courses come from a variety of clinical and non-clinical backgrounds within the CAMC hospital system.  We believe it is important that employees see and experience different talent-led courses from familiar faces that embrace our organization.



Susan Adkins - Susan is the Benefits/Compensation Manager. She has worked in various positions throughout her career at CAMC including medical records, pathology, human resources and now benefits/compensation. She has facilitated training on FMLA, absence management, and more recently retention. She enjoys time with her family, reading a good book, and leading the youth group program at her church.

Dianna Branham- Dianna Branham is a Nurse Manager at CAMC. She has been with CAMC for 40 years, beginning as a Nursing Assistant, Graduate Nurse and Nurse Manager. She obtained her Associate Degree at Morris Harvey College (University of Charleston) in 1978. She earned her Bachelor of Science in Nursing from Chamberlain College of Nursing in 2011 and obtained her Nurse Executive Certification in 2012. With the CAMC University, she facilitates employees in Service Excellence, Developing Yourself and Others, and Delegating with Purpose. The most rewarding part of being a facilitator for Diana is having the opportunity to teach the goals and expectations of CAMC for a positive patient experience and personal growth and development. Dianna also serves on the Nursing Advisory Committees for BridgeValley and University of Charleston. She loves to vacation at any beach and watching football, golf, and basketball. She and her husband Jeffrey Branham have a daughter, Tara, who is a Nurse Practitioner, and a son, Todd, who owns Pita Pit. Dianna’s Sister’s three children all work at CAMC. Dianna is a health advocate in the community, volunteering for the Health Ministry at Emmanuel Baptist Church and Children’s Lifeline in Haiti with missions, supplies, and fund-raisers.

Pam Brown- Pam Brown is the Lead Organizational Development Consultant of CAMC University and holds a Master of Science degree in Human Resource Management and a Bachelor of Science degree in Organizational Leadership Development. Pam has 20 years of experience in areas of leadership and management and 5 years in Organizational Development and Change Management. She has received certifications as a DDI Facilitator and a Vital Smarts - Crucial Conversations and Crucial Accountability Facilitator and Team STEPPS facilitator. Pam provides consultation, coaching and facilitation in the areas of change management, facilitation techniques, problem-solving techniques, meeting planning and design, leadership and employee development, teambuilding, and performance management. Pam is a member of the Society for Human Resource Management, the OD Network, ATD and WV ATD Chapter. During her free time, she devotes her time to her family- her husband, two children and five grandchildren. She enjoys reading, spending time with her friends, and time at the beach.

Denise Burgess- Denise is a Senior Educator in the Department of Continuing Education. She is a Registered Nurse and holds a Masters Degree in Counseling and is a National Board Certified Counselor. She has been actively involved in educational efforts at CAMC and in the community. She has developed and presented workshops, in-services and educational sessions on team building, parenting styles, conflict, domestic violence, workforce development, stress management, and marital communication. Denise is a Certified Nurse Executive, Certified Marriage and Family Therapist, Certified Mediator and a CREW, TeamSTEPPS and Development Dimensions International Certified Facilitator. She serves as guest faculty for WVU School of Medicine, educating third-year medical students. She devotes her free time to her family, enjoying music, reading and spending time on the beach at every opportunity.

Cindy Burkholder -Cindy Burkholder is the Corporate Director, Human Resources at CAMC. She holds a M.S. degree in Labor and Industrial Relations and is a Certified Facilitator for DDI, Vital Smarts and Just Culture. During her 24 years at CAMC, her human resources expertise has involved policy writing, employee surveys, performance management, discipline management and employment litigation. During her free time, Cindy enjoys reading, photography and raising her son Blake and twin daughters Alva and Reagan.

Mary Caldwell - Corporate Director, Compensation and Benefits

Leanne Call - Leanne is the Ambulatory Service Director. She holds a Master of Arts in Communication Studies from WVU, Bachelor of Science in Education, Associate of Science in Management, and Associate of Science in Office Administration. She is a DDI certified facilitator and has been with CAMC for 17 years. LeAnne has worked in various positions throughout the CAMC system. In her spare time, she enjoys working at her family business, Call’s Meat Market, and attending WVU sporting events.

Leigh Chaney - Leigh is the Director of the CAMC University and holds a Master of Science in Industrial Relations and a Bachelor of Science in Public Service. Leigh has over 30 years of experience in the areas of Organization Development, Change Management and Human Resources. She has received certifications as a Professional Facilitator (CPF); as a Professional in Human Resources (PHR); as a Vital Smarts Crucial Conversations Trainer; to conduct Reuvan Bar-On’s Emotional Intelligence Assessment; to administer the MBTI (Myers Briggs Type Indicator); in the Prosci Change Management Methodology; and by Linkage, Inc. in Organization Development. Leigh provides consultation, coaching and facilitation in the areas of change management, facilitation techniques, problem-solving techniques, meeting planning and design, leadership and employee development, teambuilding, and performance management.

Judy Ditchen - Judy is the Nurse Manager for Medical Rehabilitation Nursing at the General Hospital. She is a Registered Nurse and holds a Bachelor Degree in Nursing from Berea College, KY. Judy is a Certified Rehabilitation Registered Nurse and a Certified Nurse Executive. Her free time is spent with her husband, Mike, and their 2 children, Matthew and Ali.

Heidi Edwards- Heidi is the Vice President for Professional Practice and Chief Nursing Officer for Charleston Area Medical Center. She completed her Associate Degree in nursing in 1991 from University of Charleston. She then completed her Bachelor of Science in Nursing in 2011, followed by a Masters in Nursing in 2013, both degrees from Chamberlain College of Nursing. Ms. Edwards has an extensive clinical and leadership resume. She holds alumnus status certification in intensive care nursing (CCRN) and advanced cardiac care nursing (CCM) through the American Society of Critical Care Nursing. She has worked in the roles of clinical nurse, charge nurse, nurse manager, and Associate Administrator prior to assuming her current position. Ms. Edwards demonstrates her passion for leadership by maintaining facilitator status and active teaching schedule for Development Dimensions International (DDI) and Vitalsmarts, Inc. She is also invested in organizational performance improvement as a Six Sigma Green Belt and serves as a Baldrige Examiner for The Partnership for Excellence. In her spare time, she enjoys spending time with her husband, Steve, her two children, Haley and Jarrett, and serving to support the music ministry at her church.

George Farris-George Farris is the Associate Administrator for the Surgical and Emergency Services at CAMC Memorial Hospital. He previously served as Administrator for the CAMC Cancer Program and is an Ethics Advisor. He earned an MBA from West Virginia University, is a graduate of the Leadership WV Program, and holds certifications as a Six Sigma Green Belt and DDI Facilitator. George began his career in the Management Engineering department at CAMC in 1987 as a Project Coordinator. He served as the Director of Management Engineering for twelve years prior to moving into hospital operations. He has co-authored several health care articles related to productivity and labor management. Particular areas of interest to George include leadership development, performance improvement, and organizational ethics.

Kristy Fidler, CAVS - Kristy Fidler, CAVS- Kristy is the Director of Volunteer Services for CAMC and holds a Bachelor of Arts in Psychology from West Virginia University. Kristy is a Certified Administrator of Volunteer Services (CAVS), member and president of the West Virginia Society of Directors of Volunteers Services (WVDSVS) and a member of the Association of Healthcare Volunteer Resource Professional (AHVRP). In her current role, Kristy enjoys working with the volunteers and departments across CAMC striving to align the work of the volunteers with the mission of the health system. Kristy has more than 15 years of experience in working with volunteers in non-profit organizations including the YMCA of the Kanawha Valley, the American Cancer Society and her own volunteer experience with WVU Extension Service 4-H Programs.

Kelly Gilbert- Kelly Gilbert is the Director of the CAMC Family Resource Center. She began her experience with CAMC as a Nurse Extern while in school. With a bachelor’s degree in nursing from West Virginia Wesleyan College, she has extensive experience in nursing and obstetrics. While working as a full-time nurse, Kelly served as the IVF Nurse Coordinator, Maternal Child Care Coordinator and Family Life Educator. She enjoys teaching and is a CAPPA certified childbirth educator as well as a Development Dimensions International (DDI), Service Plus, and DDI Empowerment instructor with CAMC University. The highlight of teaching for Kelly is watching her students’ faces light up when they really understand a concept. She also enjoys knitting and pottery.

Misty Hodel - Misty is the Program Administrator for the Internal Medicine and Medicine/Psychiatry residency programs at CAMC and holds a Bachelor of Science in Nursing degree and is TAGME – Certified (Training Administrators of Graduate Medical Education-Certified) and certified as a DDI facilitator. Misty worked as a registered nurse for CAMC for 10 years before moving into management and education. During those clinical years, Misty was on several educational committees, some of which included the L&D bereavement team and the breastfeeding education team. Misty was also part of the original CREW training while a charge nurse at W&C. Recently, Misty has served as a Change Champion for our Cerner Revolution Project for our GME (Graduate Medical Education) department which included program directors, program coordinators, and residents throughout CAMC. Misty holds a national committee appointment for the Alliance of Academic of Internal Medicine (AAIM) specifically chairing the committee for all of the Program Administrators. She enjoys meeting new people during CAMC University classes and hearing how those classes help change the work processes for employees. Misty also enjoys spending time with her husband, Bart and son, Maxwell while attending his sports activities and their church activities.

Glen Martin- Glen Martin is an administrator at CAMC General Hospital. He earned his bachelor’s degree in Industrial Management and Systems Engineering from West Virginia University and his MBA from University of Charleston. Glen has been with CAMC for 17 years, beginning in Management Engineering and earning his Six Sigma Master Black Belt. He currently teaches Service Excellence, CAMC’s customer service training. Outside CAMC, he coaches baseball and basketball in Winfield and is a golf instructor at the Charleston Chapter of the First Tee Golf Program, where he is also an Advisory Board Member. He also loves going to the pool with his family, vacationing on the beach, and relaxing on his boat!

Maricris Miller - Associate Administrator

Heather Pennington - Heather is the Lead Education Specialist for the Patient Simulation Center. She holds a Master of Health Administration Degree with specialization in Health Care Leadership from Capella University. She also holds certifications as an Emergency Medical Technician – Paramedic (EMT-P) and Training Administrators of Graduate Medical Education (C-TAGME). Heather is a Vitalsmarts facilitator and is involved in educating and training Universal Curriculum courses such as Patient Experience, Sleep Deprivation, and Foundations (Just Culture, TeamStepps, and Crucial Conversations) to medical residents, faculty, and all Medical Affairs new Providers. Heather enjoys time with her husband, Ryan and their children Dylan and Alyson.

Robin Rector - Robin is the Corporate Director for Education and has been a CAMC employee for 36 years. She holds a Master of Arts Degree in Counseling and undergraduate degrees in Business Management and Business Education. Robin directs the development of live, video or interactive continuing education, life support training, simulation activities for physicians, nurses, pharmacists and many other healthcare disciplines at CAMC and those that serve in these roles in central and southern West Virginia. Robin also serves as the organization’s contact for patient education, community education and undergraduate learners that arrive at CAMC through clinical and non-clinical training programs. She is the Chair of the CAMC Best Place to Learn Council, Co-Chair of the GME QIPS Advisory Council and CAMC Research Education Council.

John Snyder - Nurse Manager, Open Heart Recovery Unit

Kristi Snyder - Kristi is the Vice President for Human Resources. She holds a M.S. degree in Industrial Relations and is certified as a Development Dimensions International (DDI) and Vital Smarts facilitator. Additionally, she holds the designations of Professional in Human Resources (PHR) and Certified Compensation Professional (CCP). In her private time, Kristi enjoys spending time with her husband, Jim, 3 sons - Cole, Seth, and Owen, and their dog, Yankee.

Christina Warner - Christina Warner is the Education Coordinator for Professional Nursing at CAMC. She has experience in orthopedics, trauma care, and orthopedic program coordination. She is a Development Dimensions International Certified Facilitator, a Certified Values Coach Trainer, and an Advance Care Planning Facilitator. She currently teaches Service Plus classes to new CAMC employees, and is an active participant in the CAMC Ethics Committee. She especially loves teaching Service Plus because those skills ensure quality care of patients, families, and CAMC employees. It thrills her to see her fellow employees implement those skills in their everyday practice. Christina sings on the Praise Team and volunteers with the Children’s Ministry at church. She and her husband enjoy watching their son play travel soccer and taking care of their pet cat, Patches.

Andrew Weber - Andrew Weber is the Vice President/Administrator of CAMC Women and Children’s Hospital. He earned a master’s in Business Administration from Xavier University, is a graduate of the Leadership Charleston Program, and holds certifications as a Six Sigma Black Belt and a Development Dimensions International Certified Facilitator. He began his career at CAMC in Human Resources. Over the last nine years, Andrew has completed an administrative fellowship, served as Director of the CAMC Vascular Center of Excellence and Associate Administrator at both Women and Children’s and General Hospitals. Particular areas of interest to Andrew include patient satisfaction, leader coaching and mentoring, and development of new services. During his free time, Andrew enjoys spending time with his wife and their daughter, Molly. He also enjoys playing soccer and water skiing.


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CAMC Health Education and Research Institute, Inc.
3110 MacCorkle Avenue, SE, Charleston, WV 25304
(304) 388-9960