CAMC University

	Crucial Conversations Training
		View Class Schedule and Register Crucial Conversations 2-Day Training will give you the skills to build relationships while candidly discussing even the toughest issues. Whether you’re concerned with patient safety, quality care, productivity, or declining morale—whatever the issue—if you cannot openly and honestly discuss it, you can expect poor, even fatal results. You will learn vital skills that enable you to create conditions where people speak with complete candor (no matter what the topic) and with complete respect (no matter the person or their position). These skills drive dramatic improvements in patient safety and quality care by helping to: 1. Spot when conversations become critical 2. Hold the right conversations 3. Avoid repeatedly having the same conversations 4. Understand your own style under stress 5. Recognize and diffuse violence and silence 6. Clearly identify and express what you really mean 7. Separate facts from stories and emotions 8. Make it safe for others to speak up 9. Make clear decisions and commitments.
	Crew Resource Management Pilot Project
	CAMC Employee Access Only	Memorial Cardiac Cath Lab and Cardiothoracic Surgery in Cooperation with LifeWings LifeWings Partners is the industry leader in using aviation safety, leadership, team building, and human factors tools to reduce patient-harming medical errors and improve safety and quality. LifeWings Partners LLC is a team of physicians, nurses, pilots, former astronauts, physician executives, and insurance experts that have adapted, for use in healthcare, the same teamwork training concepts and safety tools that have made commercial aviation so safe and reliable. Click to Learn More
	Service Plus Series
		View Class Schedule and Register Service Plus® creates that level of service, helps eliminate customer defections, and strengthens customer satisfaction and loyalty. The program gives service providers more than a list of do's and don'ts by providing a toolbox of skills for effectively and efficiently handling all types of customer interactions.
	Computer Skills (Now Accepting Registrations for 2010)
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Contact us:
CAMC University
3110 MacCorkle Ave. SE
Charleston, WV 25304
Phone: 304-388-9985
Fax: 304-388-9828
Email: camcuniversity@camc.org
Web Site: http://www.camcinstitute.org/university